GSE Online

Frequently Asked Questions

Browse through these FAQs to find answers to commonly raised questions. We encourage you to read through any relevant sections before contacting support.

1. How do I register for a course?

 

Navigate to the course page and follow the links through checkout. Your account will automatically be created as part of the checkout process. Login information will be sent to the email address used during checkout.


 

2. What if I didn’t receive an email with my account details?

 

Please check your SPAM or Junk folders. If you are still unable to locate your account details email, you can try the Lost Password page or contact us via the live chat located on the sidebar of every page or our Contact page.

1. What form of payment do you take?

 

We use PayPal for your convenience. Using the PayPal gateway, you are able to pay with any major credit card or from your PayPal account.



2. What is your refund policy?

 

Please contact us directly if you wish to discuss a refund. We strive to ensure every student has a seamless and positive experience with their online training. If for any reason we fail to meet that goal, we’d like the opportunity to make it right.

1. Do you offer a Military or First Responder discount?

 

We are proud to offer a 10% discount to all Active Duty Military, National Guard, Honorably Discharged Veterans, First Responders, and Medical Professionals.


To receive a discount code for your service, please visit our verification page for more details: Military & First Responder Verification.

1. How do I access my course after I’ve enrolled?

 

Your account details will be emailed to the email address you used during checkout. Navigate to the My Account page and login using the provided username and password. Once logged in you should see a list of courses you are enrolled in. 

 

Alternatively, you can navigate to the course page after logging in. Course pages dynamically change based on a user’s access. 

1. Is there anything I need to do after completing a course?

 

Each course will have instructions specific to that course as the last part of the lesson. If it’s a GSE course, simply print your certificate for your records (and wall!).

 

For VA DCJS courses, be sure to follow the directions listed at the end of the course to ensure your registration doesn’t lapse. 

1. Do you plan on expanding your online course offerings?

 

Absolutely! We plan on adding additional state-certified courses as well as GSE developed classes in the future. If there are any specific courses you’d like to see, let us know!

 



2. Does GSE offer in-person training? 

 

We offer numerous security and firearms related classes at our training facility in Winchester, VA. For a full listing, please visit; www.goldensealenterprises.com.

1. Can we set up a company account for our employees?


For companies sending more than 5 students a month we can set up a Net 30 or invoice account.  Please call our office to set this up.



2. Do you offer other payment options for corporate/group accounts?


Yes. We accept all forms of payment except American Express. Billing is done via invoice based on the agreement.



3. How does course access differ with a corporate/group account?


We will generate a unique single-use code for each student that they can enter during checkout. Since they will still be going through the checkout process, there is no need to submit a roster to us. Simply let us know how many codes you need and you can distribute as needed.

Live Chat Support

Connect to a Support Specialist by clicking on the Live Chat tab located on the right side of this page for desktops or the bottom-right on mobile devices.

 

Simply enter your name to get started. If a representative is unavailable, your request will be forwarded to a specialist.

 

We will make every effort to respond to offline requests as soon as possible. If you have not received a response within 12 hours, please contact us using our Contact page.

 

Our Live Chat is operated by GSE staff. We do not use any third party staffing agencies. This is just one more way we ensure our commitment to your success.

Live Chat Support

Connect to a Support Specialist by clicking on the Live Chat tab located on this page.

We will make every effort to respond to offline requests as soon as possible. If you have not received a response within 12 hours, please contact us.

Our Live Chat is operated by GSE staff. We do not use any third party staffing agencies. This is just one more way we ensure our commitment to your success.